Refund Policy

Introduction

• This Cancellation, Return, and Refund Policy (“Refund Policy”) govern the cancellations, returns, and refunds (“Transaction”) made with respect to the sale or purchase of products on the Website (“Order”) by you (“Customer”).
• This Refund Policy should be read in conjunction and together with the Terms of Use and the other Policies. For the purposes of this Refund Policy, all capitalized terms not otherwise defined herein shall have the meanings ascribed to them as set forth in the Terms of Use and the Privacy Policy.

Cancellations/Cancellation initiated by us

• We reserve the right to cancel an Order or any distinct item within an Order at our discretion, without incurring any cost or obligation.

 

Cancellation initiated by the Customer

• If the Customer wishes to cancel an Order or any distinct item in an Order, then the Customer must do so in accordance with the Policies.
• The Customer may cancel an Order or any distinct item in an Order:

(i)         after placing the order but before the initiation of shipment; or

(ii)       after initiation of shipment but before the delivery of the product(s), Cancellation of such product(s) will not be possible in cases of same-day delivery items, customized items, or sale items.

The Customer agrees that in the event the Customer does not initiate a cancellation request          within the timeframe mentioned above, the Customer waives the right to cancel an Order.

To cancel an Order, the Customer will have to write to our Customer Support Team at customercare@ozone.in or call the Helpline : +91 9310012300  (Mon-Sat between 10:00 am to 6:00 pm). In such a case, the order will be cancelled, and the money will be refunded to the Customer within 5-7 working days after receiving a cancellation request from the Customer.

• In the event, the order has been cancelled but the courier company still tries to deliver the product, the Customer shall refuse any such delivery of the product and promptly inform the delivery agent about the cancellation of the delivery.  If, even after cancellation of the delivery of such product(s), the Customer accepts any such delivery, then the Customer shall be charged full amount as per the original payment method.

 

 

Returns and Refunds

• The Customer may return an Order or any distinct item in an Order and receive a refund as per this policy.
• While raising a request for a return, the Customer is required to send proof of purchase/ receipt. To be eligible for a refund, the product received by the Customer shall be damaged/ defective/ missing accessories/ parts before receiving it. In some events, we may request the customer to provide proof of the damage/defect or missing accessory and the Customer shall be required to comply.
• While returning an Order or any distinct item in an Order, the Customer must ensure that the contents are in the same condition they were in when you received them. The Customer must also adhere to the following conditions while returning an Order or any distinct item in an Order:

a)       The contents should be intact, unused, unaltered, and with no signs of use outside and should establish that the product was not damaged while in your possession;

b)       The contents should not be different from what was shipped to you;

c)       The contents should be returned with the original packaging along with the original tags, labels, certificates, user manuals, warranty card, and other accompanying materials and accessories included in the Order.

• We offer a 15-day full-refund policy on qualified products after receiving the products from such Customers who are not satisfied with their purchase on the Company subject to terms and conditions as set in this policy.
• The Customers are advised to inspect the product(s) at the time of delivery or installation and notify us of any damages/ defects/faults/ missing accessories/ parts or wrongful deliveries to you within 48 hours from receipt of the product(s) or on notification of delivery on the helpline number +91 9310012300 and/or via email: customercare@ozone.in
• Upon receipt of the product by us and after carrying out an inspection, we shall notify the Customer if the product qualifies for a refund or not and accordingly, the approved refund amount shall be credited to you as per the original payment method. Further, it may take up to 7 business days for a refund to show up on your mode of payment.
• Returned items that do not meet the illustrative criteria provided in this Policy may be subject to a partial or no refund.
• The following products shall not be eligible for a refund under this policy:

a)       sale items or gift items;

b)       product(s) damaged due to misuse of product(s);

c)       products with tampered or missing serial/UPC numbers;

d)       any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered; or

e)       custom orders.

• To begin the refund process, the Customer must first return the Order or any distinct item in an Order for which the refund request has been placed.
• We will issue refunds using the payment method and in the currency that was used for completing the Transaction and any Refund(s) shall not be processed in cash. If the refund processing time is up to 7 working days, you must wait until the end of 7^th working day for a refund update. Working days exclude bank holidays and force majeure events.
• If the payment method, that was used by the Customer to make the payment at the time of purchase, is no longer valid, or if we receive a payment failure notice from the Customer’s bank, we will send you an email requesting you to provide additional details for issuing and processing the refund by way of a demand draft and initiating the refund thereafter. We will not initiate refunds to third-party accounts.
• We strive to provide the utmost protection to Users on the Website from fraudulent activities. However, if you are a Buyer and are involved in any of the abusive activities, then we will take action against you, including issuing warnings, blocking you from requesting returns or refunds on the Website, blocking you from opening claims, and suspending your account.
• In the event customers are found to misuse the refund policy by excessively returning or cancelling or not accepting the orders placed, we reserve the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
  
  

Contact us

If you have any additional questions or require further clarification regarding this Cancellation, Return, and Refund Policy or any of the Policies, please contact us at any time using the details below.
Email: customercare@ozone.in