Privacy Policy

The website, i.e., www.ozokart.com (“Website”) is owned and operated by Ozone Secutech Private Limited (“we”/ “our”/ “us”).

We appreciate the trust our Website visitors, customers, and users (“Visitors,” “you” “your” or “yours”) have placed in us. While accessing or using the Website, we may become privy to certain personal information of yours, including information that is confidential. Therefore, we insist that in order to discover more about how we collect, use, and disclose your personal information when you visit or make a purchase from the Website, you read our Privacy Policy (“Policy”) given below.

This Policy aims at safeguarding your confidentiality. We strive to take reasonable care to protect the information we receive from you and to abide by applicable data and privacy protection laws and regulations including but not limited to the Information Technology Act, 2000, The Digital Personal Data Protection Act, 2023, or any amendments, or rules thereof. We have established and created this Policy to inform you about the type of personal information we collect from you, how we use it, and what options you have to limit our use of the personal data related to you ("Personal Data").

When you create your user account on the Website (“User Account”), you are deemed to have given the consent to allow us to collect, store, disclose, process, deal with, or transfer such Personal Data in the manner and for the purposes mentioned in this Policy or any other policy on the Website (“Policies”). You may withdraw your consent at any time in accordance with the terms of this Policy.

By visiting this Website or by using it, you expressly consent to our use and disclosure of your Personal Data and agree to be bound by the terms and conditions of the Policy. If you do not wish to do so, kindly refrain from using or accessing the Website.

Further, by accessing or using the Website or by otherwise giving us your Personal Data, you will be deemed to have the capacity to enter into a legally binding contract as per the jurisdiction from which you are accessing the Website and consequently, will be deemed to have read, understood and agreed to the practices and policies outlined in this Policy and agree to be bound by its terms.

This Policy shall form an integral part of the Terms of Use and other Policies provided on the Website and shall be read or reviewed together.

1. Collection of Personal Data

We collect your Personal Data in two ways:

Personal Data submitted by you or permitted by you to be obtained.
User Account Data: When you use the Website, create a User Account, or sign up for our services, you voluntarily give us certain Personal Data, such as your name, email address, contact number, and password.

Customer Support Data: We may collect your information when you contact us through (a) email or other means/tools available on the Website; or (b) telephone, including IVR channels or SMS for requesting support concerning the Website and/or services. This includes (a) information solicited by our support staff to validate your User Account and identity; (b) a record of communication between you and our support staff, which may be used for monitoring and quality improvement; (c) a response to a query or comment about the Website, products or services; and (d) for reinstatement of accounts blocked or suspended by us on any ground under the Policies.

Sensitive Personal Data or Information ("SPDI"): The Website collects personal information from you only when you voluntarily provide it.

Order Information: When you place an order through the Website, we may collect the following information: name, billing address, shipping address, payment information (including credit card numbers, debit card numbers, internet banking details, UPI ID), email address, and phone number, among others.

• Personal Data shared automatically with us.
• When you access or use the Website, some Personal Data may get created or recorded automatically. Here are some of the types of Personal Data we collect:
• Device information: We may collect information about the device on which you are using the services. The device information will include Personal Data such as type of device, operating system, device settings, unique device identifiers, and crash data.
• Web beacons: We include web beacons on our website and in the emails we send. Please see the Cookie Policy for further details.
• Log data: In addition to the Device Information, while accessing or using the Website, our servers automatically record Personal Data, including Personal Data that your browser sends whenever you visit a website. This log data may include your IP address, browser type and settings, operating system, the referring web page, pages visited, browsing history, time zone, location, search terms, cookie data, and how you interact with the Website, among others. Certain Log data is automatically collected when you access our Website using cookies, log files, web beacons, tags, or pixels, Growlytics, Shopify default email collector, etc.
• Cookie data: Depending on how you access the services, we may use "cookies" (a small text file sent by your device each time you visit the Website, unique to your User Account or browser) or similar technologies, such as web beacons or pixels, to record log data, analyze trends, gather demographic information or track navigation through our website. Please refer to the Cookie Policy for further details.
• Other sources: To develop our services, we may search through the internet to receive further information concerning you, such as IP addresses, demographic information, location, email address, name, and use of social media websites.

Some other types of information that we may collect about you are as follows:

1. Demographic information: We may collect information that is not unique to you and refers to selected population characteristics including age, gender, location, and occupation.
2. Behavioural information: In addition to log data, we may collect information about how the Website is being used, including usage statistics, traffic data, access times and locations, your previous orders and transactions, including the product and pricing details, transaction information, and payment and browsing history.
3. Indirect information: Your use of certain third-party websites and applications requires us to collect such information as is considered necessary for that purpose.

While we may collect log data, cookie data, device information, demographic information, behavioral information, and indirect information when you access or use the Website, we collect User Account information, Order Information, Customer Support Data, and SPDI directly from you (collectively, “Personal Information”). By providing us with your Personal Information, you provide your express consent to us to collect, store, process, transfer, and disclose to third parties your Personal Information per the terms of this Policy.

You may choose to not provide us with any or all the Personal Information, but in the event you do so, we will be unable to provide you with some or all of the services related to the Website.

2. Use and basis of use of Personal Data

We use the Personal Data we collect to provide our services to you and make them more effective, develop new products and services and protect us and our users.

Providing customized content:

• Personal Data is necessary to provide products or services requested by you and to fulfill our contracts, collect money, inform you about online and offline offers, products, services, and updates, process your payment information and arrange for shipping, and to provide you with invoices and/or order confirmations/cancellations.
• Personal Data allows us to communicate with you efficiently and screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products.
• Personal Data is subject to disclosure for business purposes to our processor Shopify.
• Personal Data enables the Website to load accurately for you and perform analytics to optimize the Website usage.
• We use your Personal Data to resolve troubleshooting problems; help promote a safe service; measure consumer interest in our products and services; customize your experience; enforce our terms and conditions; and as otherwise described to you at the time of collection.
• We may use your Personal Data to provide you with targeted advertisements or marketing communications that we believe may be of interest to.

We may also use the Personal Data we collect to:

• Send you updates about activities on the Website, email newsletters, promotional materials, and other information that may be of interest to you. You will always have the option to stop getting these updates or unsubscribe from getting any email newsletters or other notifications by updating your settings or by following the procedures we may provide.
• Respond to your questions or comments
• Send you emails, invoices, and further notifications concerning billing and collecting money as a result of using the Website and services
• Send you system notifications such as version updates, warnings, or changes in our Policies; and
• Communicate with you in any other context, including, but not limited to, providing customer support, meeting legal requirements, or enforcing compliance with the Policies.

We may also use Personal Data for the following purposes:

• To operate and improve the Website to foster a positive user experience and to improve our business as a whole
• Analyzing data, tracking trends, building algorithms, creating databases for rating systems and recommendation engines;
• Research; For non-targeting reasons such as frequency capping, compliance, billing, ad reporting or delivery, market research or product development purposes;
• To conduct audits and quality assessment procedures for the Website and services
• To analyze the use of our resources, troubleshoot problems, and improve the Website and services;
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Terms of Use, Policies, or as otherwise required by law or initiate any legal proceedings against you about the foregoing;
• To respond to any queries that you may have, and to communicate information to you, including notifications of any promotions or alerts and any updates to the Website; and
• To contact you from time to time to record your feedback on the Website and the services, as they currently stand, and/or any potential services that may be offered in the future.

We process Personal Data for these purposes on the following basis:

• To perform the contract that we have entered into with or to carry out pre-contractual measures that occur as part of your request;
• For the establishment, exercise, or defense of legal claims or proceedings;
• To comply with legal and regulatory obligations;
• For legitimate interests including the interests set out above.
• Based on consent.

The Personal Data we collect is "personally identifiable" (i.e., it can be used to specifically identify you as a unique person). We may also collect or process "non-personally identifiable" data (i.e., it cannot be used to specifically identify you or only in combination with other pieces of information). We use both types of data and combinations of both types.

We may use, transfer, or store Personal Data wherever we do business, including countries outside your own, and with third parties on their servers on our behalf, but always in accordance with this Privacy Policy or other applicable laws or regulations.

3. Control over Personal Data?

Our aim is to give you simple options so you can exercise control over your Personal Data. If you have a User Account, many of the options are built directly into the Website or your settings.

Scope
For example, you can change or remove Personal Data on your profile at any time. You may also have options available to you through the device or software you use to access the Website. For example, the browser you use may provide you with the ability to control cookies or other types of local data storage. To learn more about your options, please check the policies for Personal Data provided by the device manufacturer or software provider.

Deactivation or deletion of your User Account
You can deactivate your User Account at any time by visiting your settings and selecting "Deactivate Account". After deactivating your User Account, you can always request to reactivate or delete your User Account. If you want to delete your User Account, including your Personal Data, please select "Delete account" in your settings. We will delete your Personal Data from our systems within a maximum period of 365 (three hundred and sixty-five) days unless we are obliged to retain archived copies of your Personal Data as required by law or for legitimate business purposes, including helping address fraud and spam. Please note that the deletion of your User Account and your Personal Data cannot be revoked.

You should be aware that some of the Personal Data that may have been shared on third-party websites may continue to be available as we do not have control over these websites. Your Personal Data may also appear in online searches. Other Personal Data that you have shared with others, or that other users have copied, may also remain visible. You should only share Personal Data with people that you trust because they will be able to save it or re-share it with others, including when they sync the Personal Data to a device.

Retention
In all other cases, your Personal Data will be retained for our records unless and until you explicitly ask us to erase this information.

Further rights to your Personal Data
You may further amend your preferences concerning your Personal Data rights as specified in Section 7 of this Privacy Policy.

4. Sharing and Disclosure of Personal Data

The limited instances where we may share your Personal Data are:

• In order to comply with a law, regulation, or legal request; to protect the safety, rights, or property of the public, any business or person; or to detect, prevent, or otherwise address fraud, security, or technical issues, and to comply with applicable laws and related regulations or in good faith to respond to subpoenas, to enforce search warrants or other lawful requests concerning the information we collect, or to otherwise protect our rights.
• If we were to engage in a merger, acquisition, reorganization, bankruptcy, dissolution, or similar transaction or proceeding that involves the transfer of the Personal Data described in this Privacy Policy.
• To third parties who are authorized by us to perform functions on our behalf including but not limited to those that provide administrative or other services to us such as mailing houses, telecommunication companies, information technology companies, payment gateway service providers, data centers and auditors. We may share your Personal Information with service providers and other corporate entities to help us provide you with our services and fulfil our contracts, as described above. This disclosure may be required for us to provide you access to our services, to comply with our legal obligations, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. These service providers and entities may market their products and services to you unless you expressly opt-out.

5. Protection of Personal Data

To protect your Personal Data in line with the applicable data and privacy protection laws and regulations, we have implemented all appropriate technical and organizational measures as required under the applicable law. The Website implements rigorous security protocols to safeguard against any potential loss, misuse, or alteration of the information that falls under our purview.

Technical measures
We use industry-leading technology to keep your Personal Data safe. Here are some steps we take to protect your Personal Data:

• We automatically encrypt your confidential Personal Data in transit from your computer to ours using Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available). Before you even sign up for or log in to our website, our server checks that you are using a browser that uses SSL 3.0 or higher.
• Once you provide us with your Personal Data, it resides on a server that is guarded. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private Personal Data is available only to authorized computers.
• To enhance security, we use process automation to analyze account activity for fraudulent or anomalous behavior, limit the use of our website in response to signs of abuse, remove inappropriate content or links to illegal content, and suspend or disable accounts for any security violations.

Organizational measures
We maintain records of Personal Data and processing activities for as long as required by law.

6. Protection measures by you

• Do not give third parties access to your computer or other devices when you access the Website
• Keep your login credentials, including access code and passwords for your computer or other devices, as well as your login credentials, confidential;
• Permanently update your antivirus software when requested by your antivirus software provider
• Do not send any confidential information by using the Website and/or the services. When you use our services, your email newsletter bounces from one server to another as it crosses the Internet. In the course of this process, server administrators can review what you have sent.

We do our best to keep your Personal Data safe. We however request that you cooperate with us in protecting your Personal Data and comply with the following personal security measures

You agree that the security measures adopted by us are reasonable to protect your Personal Data. We disclaim any liability as a result of any breach of security or unintended loss or disclosure of your Personal Data. We can only keep your Personal Data up-to-date and accurate to the extent you provide us with the necessary information. It is your responsibility to notify us of any changes in your Personal Data.

7.Your rights

• Your consent At any time, you may give or withdraw your consent to us for collecting and processing your Personal Data in the manner and for the purposes mentioned in the Policies. You may withdraw or limit your consent at any time by changing your settings or by directly contacting us at care@ozone-india.com.
• Please note that your Personal Data, once deleted, cannot be revived. Please note that your withdrawal of consent or deletion of your User Account may result in us not being able to provide you with the services or terminate any existing relationship that we may have with you. You may also object to any processing of your Personal Data.
• Please inform us about the reason for your objection, and we will review whether and to which extent we will restrict or stop the future processing of your Personal Data following applicable law. We will inform you accordingly if we decide to lift a restriction or objection to processing.
• Information about and access to your Personal Data You are always entitled to request confirmation or information about whether, where, and for what purpose your Personal Data is being processed, and you may access your Personal Data without limitations.
• You may reuse your Personal Data also for your purposes across other services. If you become aware that your Personal Data is incomplete or inaccurate, you can rectify or change it at any time in your settings. Please be aware that it is your responsibility to keep your Personal Data complete, accurate, and up to date.
• Deletion of your Personal Data Your Personal Data is stored with us for as long as your User Account is active or if required by law.
• During the deactivation of your User Account, we will keep your Personal Data stored in our system. If you choose to delete your User Account or request us to delete your Personal Data, we will delete your Personal Data within a maximum period of 365 (three hundred and sixty-five) days unless retention obligations apply.
• We will retain your Personal Data, for example, for the exercise or defence of legal claims, to comply with legal obligations or to perform requests of official authorities, or for archiving purposes in the public interest. Breach notification We will inform you immediately if a data security incident occurs, which is likely to result in a high risk to your rights and freedoms.

8. Third-Party Links

• The Website may include hyperlinks to various external websites, and may also include advertisements, and hyperlinks to applications, content, or resources ("Third-Party Links").
• We have no control over such Third-Party Links present on the Website, which are provided by persons or companies other than us. You acknowledge and agree that we are not responsible for any collection or disclosure of your information by any external sites, applications, companies, or persons thereof.
• The presence of any Third-Party Links on the Website cannot be construed as a recommendation, endorsement, or solicitation of any material or content on such Third-Party Links, or any other material on or available via such Third-Party Links.
• You further acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the collection and/or disclosure of your information via Third-Party Links, as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products services, or other materials on, or available via such Third-Party Links.
• This will include all transactions, and information transmitted therein, between you and any such third-party sites, applications, or resources, such transactions are strictly bi-partite. We shall not be liable for any disputes arising from or in connection with such transactions between you and the aforementioned third parties.
• Such third-party websites, and external applications or resources, accessible via the Third-Party Links may have their privacy policies governing the collection, storage, retention, and disclosure of your information that you may be subject to.
• We recommend that you exercise reasonable diligence, as you would in traditional offline channels, and practice judgment and common sense before committing to any transaction or exchange of information, including but not limited to reviewing the third-party website or application’s privacy policy.

9.Use of Website by a Minor

The Website, the services, and the products and services made available on the Website are not intended for use by children. We do not knowingly collect Personal Data from users who are less than 18 (eighteen) years of age.

Upon discovery of any Personal Data of any children, we shall purge such Personal Data following the applicable law. In the event, you become aware of any minors having a User Account or listing their information on the Website, please notify us at the address provided below.

10.Do Not Track

Please note that because there is no consistent industry standard or understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

11. Amendment to Privacy Policy

We may update this Privacy Policy from time to time, and if we do, we will post any changes on this page. If we believe that a revision is material, we may, at our sole discretion, notify you. We further reserve the right to determine the most appropriate manner of providing notifications to you, and you agree to receive notices electronically if we so choose.

You are advised to review this Privacy Policy periodically. Your continued access or use of the Website and/or the services once a revision becomes effective will mean that you accept the revised policy and agree to be bound by such policy. If you do not agree to the revised policy, please stop accessing or using the Website and/or the services of the Website and providing your information to us.

12. Jurisdiction

This Privacy Policy shall be governed by the laws of India and the courts in New Delhi, India shall have the exclusive jurisdiction to try any disputes arising there of.

13. Queries

If you have any questions concerning our Privacy Policy or would like to make a complaint, please contact us by e-mail at care@ozone-india.com or write to us at the addresses provided below: H-40, Bali Nagar Near HDFC Bank, 110015 New Delhi, Delhi DL, India and 548, Ozone Overseas Pvt. Ltd., Udyog Vihar.